We're always investigating reports regarding stability or performance issues encountered with Wolcen. In order to help us identify the issues and find solutions, please follow these steps:
- Go to Start > Run or ⊞ Windows Key + R.
- On the Run prompt, type "dxdiag" then click OK.
- On the DirectX Diagnostic Tool window, click on Save All Information.
- Browse to a folder, type in a filename then click Save. Make sure that the filename you choose can easily be remembered and accessible.
Contact our Customer Support and send the DxDiag
- Go to https://wolcengame.com/support/
- Fill the webform with your information, including your wolcentag and the details of the issue encountered, then attach the DxDiag file.
Created: 2 years, 6 months ago
Category: Bugs & Issues