Stability or performance issues?

Hello everyone,

We're always investigating reports regarding stability or performance issues encountered with Wolcen. In order to help us identify the issues and find solutions, please follow these steps:

DxDiag generation:

  • Go to Start > Run or ⊞ Windows Key + R.
  • On the Run prompt, type "dxdiag" then click OK.
  • On the DirectX Diagnostic Tool window, click on Save All Information.
  • Browse to a folder, type in a filename then click Save. Make sure that the filename you choose can easily be remembered and accessible.

Contact our Customer Support and send the DxDiag

  • Go to https://wolcengame.com/support/
  • Fill the webform with your information, including your wolcentag and the details of the issue encountered, then attach the DxDiag file.

Replies: 0

Created: 1 month, 3 weeks ago

Category: Bugs & Issues

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