After applying a hotfix last friday, users reported that their characters were missing, their stashes emptied, and their endgame progression wiped.
Immediately, we took the decision to shut down servers to prevent this from happening to a large amount of players while we find a way to fix it.
This issue was caused by a too large amount of requests leading the database to drop. We contacted our partners and looked for a solution with them, but that implied rolling back to a previous save of the database shortly before the hotfix.
Since then, we are working with our partners to restore the database and merge it with the current one, while fixing the issues that caused these incidents.
Unfortunately, other complications appeared in the process that led us to continuously push back the ETAs we provided for the resolution of the situation, and we're still working hard to fix these issues and make sure that the game works properly Online, which can still take some time.
Know that we're aware of other issues, including issues impacting the game's economy, and we're also working on them.
We want to sincerely apologize for the inconvenience, and to assure you that we're working around the clock to fix everything and ensure that you will have a pleasant experience when the Online mode comes back.
We will keep you informed on the evolution of the situation.
Created: 2 years, 7 months ago