Kickstarter Backer, Still Missing Extra Key... Being Ignored for Months, Please Help

(No idea what forum category to put this in, apologies if I chose the wrong one)

I have tried to reach out through the contact page multiple times since the game's release and have been ignored every time. I've even reached out through Kickstarter to no avail.

Finally, after almost two full months, I received a general email saying that the extra keys were being sent out. I still have not received mine, and I am a Shaman backer. I sent two more messages through the contact form, as requested in the email, and still no answer. I have very little hope of being responded to based on the track record I've had thus far, so I am hoping that finally posting in the forum will get some sort of response...

It is beyond frustrating to have such terrible customer service after years of backing a game and patiently waiting. I just want what was promised. At this point, I wish I had never backed and would have just waited and bought two copies and not had to deal with all of this... Lesson learned.

If any staff member reads this, I would sincerely appreciate a response and some assistance in this matter.

Replies: 2

Created: 2 years, 7 months ago

Category: Bugs & Issues

Do you have access to the Kickstarter email you provided us in your survey? That's where the keys are sent. They might have been dropped in your spam folder perhaps?

I've sent them to you again just now, let me know if you received them.

(Edited 2 years, 7 months ago)

Created: 2 years, 7 months ago

Do you have access to the Kickstarter email you provided us in your survey? That's where the keys are sent. They might have been dropped in your spam folder perhaps?

I've sent them to you again just now, let me know if you received them.

Calistaen Original Comment

"let me know if you have received them",,,,

gotta love that part.. lots of complaints, but no courtesy to acknowledge the problem has being resolved..

Created: 2 years, 6 months ago

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