Wolcen studio can we have a server status update here?

I understand you are having server problems and all that but have a bit of respect for your customers and post the server status updates here, people deserve to know whats going on and not everyone knows you're posting on twitter or FB, this is your own forums post the updates here FIRST !
If you can post this on twitter :
"We continue our efforts day and night with our partner to bring back Online servers. We can already share with you that the servers will not come back Online before tomorrow 12 PM UTC. We will keep you informed if anything changes. Thank you for your patience and understanding"
then you can post it here also !

Replies: 14

Created: 4 years, 2 months ago

Category: Bugs & Issues

Well said!

Created: 4 years, 2 months ago

I agree, it was the first place I looked and didnt find a post concerning the status of the servers. I dont even use Twitter nor Facebook ....

Created: 4 years, 2 months ago

Yep, that would be great. This is the first logical place to find these kind of info.

Created: 4 years, 2 months ago

I agree, it was the first place I looked and didnt find a post concerning the status of the servers. I dont even use Twitter nor Facebook ....

crusher143 Original Comment

yea I have to Force myself to Use a twitter just for this game :/ what is the point of Forum if we cant have update here :/

Created: 4 years, 2 months ago

Thank you and well said! I have been looking for an update on the server situation. I don't use Tw/FB so had no idea until seeing this. I have only just got around to starting the game. What makes it worse is that they didn't even post it on the readily available news feed on the start screen for their game. Any way, appreciate you taking the time to post this! Legend :)

Created: 4 years, 2 months ago

This is bullshit. Updated not on steam and nothing here. Can't play online and offline characters keep dissapearing. WTF? I am supporting this game since alpha and it seems this is still some strange test version. Very saddening.

Created: 4 years, 2 months ago

For those looking for updates, here is a post from Twitter (12h11 UTC) :
"We're finishing to fix the database issues caused by the amount of simultaneous connections,and we're making sure that all character data have been retrieved. We will most likely need a bit more time before we can bring back the servers online and we will give you an ETA asap."

Created: 4 years, 2 months ago

so another 48h for it? This looks like pre alpha tests.... Sad how bad launch decisions can destroy good game. Rating on steam fall down from above 80 to almost 60...

Created: 4 years, 2 months ago

Unfortunately this is true ... surely ... maybe even a post in the Steam news of "server problems" would have been absolutely desirable considering the situation ...

Created: 4 years, 2 months ago

Totally agree, all first hand information and communication should be on this forum before any other media.

We, well a lot of customers, have been patient and understanding but the total lack of communication is very poor form.

Created: 4 years, 2 months ago

"so another 48h for it? This looks like pre alpha tests.... Sad how bad launch decisions can destroy good game. Rating on steam fall down from above 80 to almost 60..."

Problem is that the ratings are based on launch problems and not on the game itself. Once these issues are sorted, game is probably great and well worth the 80+ but it's not gonna be reflected because of self entitled millenials wanting instant gratification and dont understand that things can go wrong.

Created: 4 years, 2 months ago

Latest post on Steam:

Hello everyone,

After applying a hotfix last friday, users reported that their characters were missing, their stashes emptied, and their endgame progression wiped.

Immediately, we took the decision to shut down servers to prevent this from happening to a large amount of players while we find a way to fix it.

This issue was caused by a too large amount of requests leading the database to drop. We contacted our partners and looked for a solution with them, but that implied rolling back to a previous save of the database shortly before the hotfix.

Since then, we are working with our partners to restore the database and merge it with the current one, while fixing the issues that caused these incidents.

Unfortunately, other complications appeared in the process that led us to continuously push back the ETAs we provided for the resolution of the situation, and we're still working hard to fix these issues and make sure that the game works properly Online, which can still take some time.

Know that we're aware of other issues, including issues impacting the game's economy, and we're also working on them.

We want to sincerely apologize for the inconvenience, and to assure you that we're working around the clock to fix everything and ensure that you will have a pleasant experience when the Online mode comes back.

We will keep you informed on the evolution of the situation.

Created: 4 years, 2 months ago

Well said

Created: 4 years, 2 months ago

the game is live

Created: 4 years, 2 months ago

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